3d44 Privacy Policy
Last updated: November 2026
Overview
This Privacy Policy explains how 3d44 collects, uses, and looks after your personal information when you use the website at 3d44.ws or the 3d44 mobile app. By creating an account or continuing to use our services, you agree to the practices described here.
We take a straightforward approach: collect only what we need, keep it secure, and never sell it to advertisers. If you have a specific question that is not covered below, email us at [email protected].
Information We Collect
3d44 collects information in two ways: information you give us directly, and information gathered automatically when you use the site or app.
Information you provide
| Data Type | Examples |
|---|---|
| Registration details | Full name, date of birth, email address, phone number |
| Identity documents (KYC) | National ID Card (NID), Passport, or Driving Licence |
| Payment information | bKash or Nagad wallet number, bank account details, transaction references |
| Communications | Messages sent to our live chat or support email |
| Preferences | Language setting, notification choices, self-exclusion requests |
Information collected automatically
- IP address and approximate location (country/city level only)
- Device type, operating system, and browser version
- Pages visited, session duration, and in-app navigation
- Betting and game activity (game played, stakes, outcomes)
- Cookie identifiers — see the Cookies section below
Why We Need Your Information
Every piece of data 3d44 holds has a specific purpose. We do not collect information "just in case." Below are the main reasons we process personal data.
- Account management: Creating and maintaining your 3d44 account, verifying your identity, and keeping your login credentials secure.
- Payment processing: Handling deposits and withdrawals through bKash, Nagad, Rocket, Upay, and bank transfer. We need wallet numbers and transaction references to match payments to accounts accurately.
- KYC and fraud prevention: Verifying your age and identity before your first withdrawal, as required for responsible gaming. Documents are reviewed within six hours.
- Customer support: Responding to your questions through our 24/7 live chat or by email at [email protected].
- Legal compliance: Maintaining records as required by applicable regulations and for anti-money-laundering checks.
- Service improvement: Analysing how players use the site and app to fix bugs and improve the experience — for example, making the 3d44 app faster on Android 8.0 devices.
- Responsible gaming monitoring: Tracking session lengths and betting patterns to flag potential problem gambling, and applying self-exclusion or deposit limits you have set.
We do not use your data for targeted advertising on third-party platforms, and we do not sell your personal information to anyone.
Storing and Securing Your Data
Your data is stored on servers with TLS/SSL encryption in transit and AES-256 encryption at rest. Access is restricted to authorised staff on a need-to-know basis. Passwords are hashed and are never stored in plain text.
Payment details — such as your bKash or Nagad wallet number — pass directly through the payment provider's encrypted channel. 3d44 stores only a partial reference sufficient to match your transaction; we do not hold full mobile banking credentials.
How long we keep data
| Data Category | Retention Period |
|---|---|
| Account and identity records | For the lifetime of the account, then 5 years after closure |
| Transaction history | 5 years from the date of the transaction |
| Support chat logs | 2 years from the date of the conversation |
| Device and session logs | 13 months on a rolling basis |
| KYC documents | 5 years after account closure |
Once a retention period ends, data is permanently deleted or anonymised so it can no longer be linked to you.
Third Parties We Work With
Running a reliable gaming platform requires working with specialist service providers. When we share data with them, we do so under written agreements that require them to treat your information with the same level of care 3d44 applies.
- Game providers: Studios such as JILI, Evolution, Playtech, Red Tiger, CQ9, and JDB receive session tokens to launch games, but they do not receive your full name, payment details, or contact information.
- Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer partners receive only the information needed to complete each transaction.
- Identity verification: Our KYC review service receives the document image you upload during verification. Documents are not stored outside our controlled systems longer than necessary.
- Analytics tools: We use privacy-configured analytics to understand how players navigate the site. This data is aggregated and does not identify individual users.
- Legal authorities: We may disclose information to regulatory bodies or law enforcement if required by law. We will notify you where permitted.
Cookies and Tracking
3d44 uses cookies — small text files stored on your device — to keep your session active, remember your language preference, and understand how you move through the site.
Types of cookies we use
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Essential | Keep you logged in, secure session tokens | No — the site will not work without these |
| Functional | Remember language, display preferences | Yes, but settings will reset each visit |
| Analytics | Aggregate page-view and navigation data | Yes, via browser settings |
You can manage or delete cookies through your browser settings. Disabling essential cookies will prevent you from logging into your 3d44 account. For the 3d44 Android app (version 3.6.13), the app uses equivalent local storage tokens; you can clear these in your device's app settings.
Your Rights and Choices
You have practical control over the personal data 3d44 holds about you. To exercise any of the rights below, email [email protected] from the address registered on your account. We aim to respond within 14 days.
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate or incomplete information (for example, a changed phone number).
- Deletion: Request erasure of your account and associated data, subject to our legal retention obligations. We will confirm what can and cannot be deleted and why.
- Restriction: Ask us to pause processing while a correction or objection is reviewed.
- Portability: Request your account and transaction data in a structured, machine-readable format.
- Withdrawal of consent: Where processing is based on consent (such as marketing emails), you can withdraw that consent at any time without affecting previous processing.
Age Restriction
3d44 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account, contact us immediately at [email protected]. We will close the account and delete the associated data as quickly as possible.
Identity verification during KYC checks age against your NID, Passport, or Driving Licence. If the date of birth shown on your document shows you are under 18, your account will be suspended and any funds returned through the original payment method.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make a significant change — for example, adding a new data category or a new third-party partner — we will notify active account holders by email at least seven days before the change takes effect.
The "Last updated" date at the top of this page always reflects the most recent revision. Continuing to use 3d44 after a change takes effect means you accept the updated policy.
Get in Touch
If you have a question about this policy or want to exercise any of your data rights, reach us through:
- Email: [email protected]
- Live chat: Available 24/7 directly inside your 3d44 account
Please include your registered email address and a brief description of your request so we can handle it without unnecessary back-and-forth.