Our Commitment to Safe Play

3d44 operates as an entertainment platform first. Every tool, every policy, and every support channel on this page exists because we believe gambling should stay fun and never become a source of financial or emotional harm.

We require all players to be at least 18 years old. We do not target vulnerable individuals, and we do not send promotional messages to players who have set deposit or activity limits on their account. If something in your gameplay concerns you, contact our 24/7 support team at [email protected] and we will act the same day.

Quick reminder: 3d44 offers a first-deposit welcome bonus. Bonuses carry a ×6 wagering requirement. If you are using a limit or cooling-off period, the bonus clock pauses — it does not expire while your account is restricted.

Recognising Problem Gambling

Problem gambling is not about how often you play or how much you spend in a single session. It is about whether gambling has started to affect your daily life, your relationships, or your finances.

Common signs to watch for:

  • Spending more than you planned, or chasing losses with bigger bets.
  • Borrowing money or selling items to fund gambling.
  • Feeling irritable or anxious when you cannot play.
  • Lying to family or friends about how often or how much you play.
  • Neglecting work, study, or personal responsibilities because of gambling.
  • Using gambling to escape stress, anxiety, or low mood.

If two or more of these apply to you, we strongly encourage you to use the tools below or speak to a professional support service.

Quick Self-Assessment

Answer these four questions honestly. There are no right or wrong answers — they are here to help you reflect.

  1. Have you ever played longer than you intended in a single session?
  2. Have you increased your bet size after a losing streak to try to recover losses?
  3. Have you ever hidden your gambling activity from someone close to you?
  4. Has gambling affected your ability to pay bills or meet other financial commitments?

If you answered yes to any of these, consider setting a deposit limit or contacting our support team today. Acting early is always easier than acting later.

Player Protection Tools

3d44 provides the following tools inside your account. You can apply them at any time from the Account → Responsible Gaming section. Changes that tighten a limit take effect immediately. Changes that raise or remove a limit require a 48-hour cooling period before they apply.

Tool What it does Takes effect Can be reversed?
Deposit Limit Caps daily, weekly, or monthly deposits at an amount you choose Immediately Yes — after 48-hour review
Wager Limit Restricts total bets placed within a set period Immediately Yes — after 48-hour review
Loss Limit Stops play once net losses reach the threshold you set Immediately Yes — after 48-hour review
Session Time Limit Displays a reminder and optionally logs you out after a fixed duration Immediately Yes — after 24-hour review
Cooling-Off Period Temporarily pauses your account for 24 hours, 7 days, or 30 days Immediately No — period must expire
Self-Exclusion Closes your account for 6 months, 1 year, or permanently Immediately After exclusion period only

The minimum deposit at 3d44 is ৳250. If you set a daily deposit limit of ৳250 or less, you are effectively capping yourself to one minimum transaction per day — a useful starting point for players who want a strict budget.

Self-Exclusion: How It Works

Self-exclusion is the strongest tool available. When you self-exclude from 3d44, the following happens immediately:

  1. Your account is locked and you cannot log in.
  2. All pending bonus offers are cancelled and removed from your account.
  3. Any funds in your balance remain yours — contact [email protected] and we will process a withdrawal to your registered bKash or Nagad number within 20 minutes of verification.
  4. Your contact details are flagged so that 3d44 does not send you promotional emails or SMS during the exclusion period.
  5. If you attempt to register a new account during the exclusion period, the account will be closed and any deposits returned.
Before you self-exclude
Make sure you withdraw your available balance first, or request a withdrawal by email. Once the exclusion is active, standard login access is blocked. Our support team can still process your withdrawal request — just email us with your registered phone number and preferred payment method.

Requesting Self-Exclusion by Email

If you cannot log in or prefer not to, email [email protected] with the subject line "Self-Exclusion Request". Include your registered phone number and your preferred exclusion period (6 months, 1 year, or permanent). We will confirm and apply the exclusion within 2 hours of receiving your email.

Reactivating After Exclusion

A 6-month or 1-year self-exclusion can be lifted after the period ends, but only after a mandatory 7-day review window during which our team may contact you to confirm you still want to reactivate. Permanent self-exclusions cannot be reversed under any circumstance.

Keeping Minors Safe

3d44 is strictly an 18+ platform. We verify age at the point of first withdrawal using a valid National ID Card (NID), Passport, or Driving Licence. Accounts that cannot verify age are suspended until documents are provided.

If you share a device with younger family members, we recommend using device-level parental controls. The following free tools are available and work on Android (compatible with the 3d44 app, which requires Android 8.0 or higher):

  • Google Family Link — restricts app installations and web access for supervised accounts.
  • Built-in Android Screen Time — lets you set app usage limits per profile.
  • Net Nanny / Bark — third-party filtering tools that work alongside standard Android parental settings.

If you suspect a minor has accessed a 3d44 account, report it immediately to [email protected]. We will suspend the account, reverse any transactions, and cooperate with any formal inquiry.

Support Resources

Talking to someone outside the platform is often the most effective first step. The following organisations provide free, confidential support in Bangladesh and internationally:

  • Gamblers Anonymous (GA) — peer support network; meetings available online at gamblersanonymous.org.
  • GamCare — free helpline and online chat at gamcare.org.uk; English-language support available around the clock.
  • BeGambleAware — information, self-help tools, and referrals at begambleaware.org.
  • Kaan Pete Roi — Bangladesh-based emotional support helpline (01779-554391), available in English.

3d44's own 24/7 Live Chat is available on the site and inside the app. For sensitive matters, email is often easier — our responsible gaming team reads every message personally.

Reach Our Team

If you need to apply a limit, request exclusion, ask about your account activity, or simply talk through your options, you can reach us in two ways:

  • [email protected] — responsible gaming requests answered within 2 hours.
  • Live Chat — available 24/7 from the main site or 3d44 app (version 3.6.13).

When emailing, include your registered phone number and a brief description of what you need. You do not need to explain yourself — just tell us what action you want taken and we will do it.

Ready to play within your means? 3d44 lets you set your limits before you make your first deposit — right from the registration screen.

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